Return Policy for Rose Rock Doodles
At Rose Rock Doodles, we understand the importance of customer satisfaction and strive to provide a seamless shopping experience. Our return policy is designed to be fair and transparent, ensuring that you are satisfied with your purchase. Please read the following guidelines to familiarize yourself with our return process:
1. Eligibility for Returns: – We accept returns for items that are defective, damaged, or if you receive the wrong product. – Returns must be requested within 30 days of the delivery date.
2. Non-Eligible Items: – Personalized and customized items, unless they arrive damaged or defective. – Items marked as final sale.
3. Return Process: – To initiate a return, please contact our customer support team at [your email address or customer support number] with your order number and a detailed explanation of the reason for the return. – Our team will guide you through the return process and provide you with a return authorization if applicable.
4. Return Shipping: – Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong product was received. – We recommend using a trackable shipping method to ensure the safe return of the item.
5. Refund/Replacement: – Refunds or replacements will be processed once the returned item is received and inspected. – Refunds will be issued to the original payment method. – If a replacement is requested, we will ship the new item to you as soon as possible.
6. Damaged or Defective Items: – If you receive a damaged or defective item, please contact us immediately with clear photos of the product and packaging. – We will provide further instructions on how to proceed with the return or replacement.
7. Cancellations: – Cancellation requests can only be accommodated if the item has not entered the production process. Please contact us promptly if you wish to cancel your order.
8. Customer Support: – For any questions or concerns regarding returns, please reach out to our customer support team at [your email address or customer support number].
We appreciate your understanding and cooperation in adhering to our return policy. Our goal is to ensure your satisfaction with our products, and we are here to assist you throughout the return process.
Thank you for choosing Rose Rock Doodles!
